Refund Policy

Last updated: October 24, 2026

Faceora sells one-time credit packs and recurring subscriptions, billed via Paddle.com Market Ltd, our Merchant of Record.

1. General Policy

Because each search consumes real infrastructure cost the moment it runs, completed searches are non-refundable.

2. When We Do Refund

We will refund or re-credit you if:

• A technical error on our side caused credits to be deducted without a search result being delivered.
• You were charged more than once for the same purchase (duplicate charge).
• You can show the purchase was unauthorized (e.g., a stolen card) — subject to Paddle's own fraud review.

3. Subscriptions

You can cancel a recurring subscription at any time from your account settings; cancellation stops future renewals but does not refund the current billing period already paid for.

4. How to Request a Refund

Contact mail@faceora.net within 14 days of the charge, with your account email and the transaction ID from your Paddle receipt. Since Paddle is our Merchant of Record, approved refunds are processed by Paddle to your original payment method.

5. Chargebacks

Please contact us before filing a chargeback with your bank — we resolve most billing issues faster directly.